tag:blogger.com,1999:blog-10031436505680897432012-02-16T10:53:46.631-08:00ORIGINN-InitiationaudesigndeserviceLettre au Père Noël des serviceshttp://www.blogger.com/profile/17571954334985928031noreply@blogger.comBlogger11100tag:blogger.com,1999:blog-1003143650568089743.post-2276856930394203022009-12-03T05:34:00.000-08:002009-12-30T01:59:08.238-08:00<!--StartFragment--> <h1 align="center" style="margin-left:18.0pt;text-align:center;text-indent:0cm; mso-list:none"><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span" style="color:#663366;"><span class="Apple-style-span" style="font-size:x-large;">"Initiation au design de service"</span></span></span></h1><div><b><span class="Apple-style-span" style="font-size:medium;"><span class="Apple-style-span" style="font-family:verdana;">Une journée de formation et d'ateliers pour comprendre l'intérêt de penser le service ou le produit avec les yeux du client.</span></span></b></div><div><span class="Apple-style-span" style="font-family:verdana, serif;"><span class="Apple-style-span" style="font-size:medium;"><b><br /></b></span></span></div><div><b><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span" style="font-weight: normal; "><span class="Apple-style-span" style="font-size:medium;">Votre entreprise ou votre organisation veut être plus orientée client, et cherche des méthodes pour y parvenir.</span></span></span></b></div> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Découvrez les avantages d’un service pensé dans son ensemble autour de son utilisateur (design thinking ).</span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Plongez dans l’univers du client au moyen d’outils spécifiques.</span></span></p> <h2><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span" style="font-size:medium;">Résultats ?</span></span></h2> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Vous visualisez les attentes du client dans son ensemble</span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Vous plongez dans le monde de l’utilisateur</span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Vous recentrez votre organisation sur l’humain </span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Vous développez un leadership orienté utilisateur</span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Vous focalisez votre personnel sur le bénéfice de l’usager</span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Votre entreprise acquiert la capacité de concevoir « l’expérience client »</span></span></p> <p class="MsoBodyText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list: l2 level1 lfo2"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Vous créez des preuves tangibles du service.</span></span></p> <p class="MsoBodyText"><span lang="FR-BE"><o:p><span class="Apple-style-span" style="font-family:verdana;"> </span></o:p></span></p> <h2><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span" style="font-size:medium;">Déroulement de la journée :</span></span></h2> <p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">1.</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Introduction au Design de Service et aperçu des méthodes utilisées</span></span></p> <p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">2.</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">Illustration locales et internationales</span></span></p><p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span class="Apple-style-span" style="font-family:verdana, serif;">3. Application : blueprint<span class="Apple-style-span" style=" color: rgb(35, 31, 32); font-family:Georgia, serif;"><span class="MsoFootnoteReference"><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span"><a href="http://www.blogger.com/post-edit.g?blogID=1003143650568089743&postID=227685693039420302#_ftn1" name="_ftnref" title=""><span class="Apple-style-span" style="font-size:x-small;">[1]</span></a><span class="Apple-style-span" style="font-family:verdana, serif;"> d'un service existant</span></span></span></span></span></span></p><p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">4.</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">Motivation à l’observation et à l’empathie client</span><span class="Apple-style-span" style="font-family:verdana;"><o:p></o:p></span></span></p> <p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">5.</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">Outils d’observation et d’aide à la décision. </span></span></p> <p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">6.</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">Ateliers jeux de rôle, persona et scénarios</span><span class="Apple-style-span" style="font-family:verdana;"><o:p></o:p></span></span></p> <p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">7.</span><span style="font:7.0pt "Times New Roman""><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="EN-US"><span class="Apple-style-span" style="font-family:verdana;">Conclusions</span></span></p><p class="MsoBodyText" style="margin-left:21.3pt;text-indent:-18.0pt;mso-list: l1 level1 lfo3"><span class="Apple-style-span" style="font-family:verdana, serif;"><span class="Apple-style-span" style=" ;font-family:Georgia, serif;font-size:16px;"></span></span></p><span class="Apple-style-span" style="font-family:verdana, serif;"><h2 style="text-align: left; "><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span" style="font-size:medium;">Prix :</span></span></h2><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">-</span><span style="font: normal normal normal 7pt/normal 'Times New Roman'; "><span class="Apple-style-span" style="font-family:verdana;"> </span></span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">300 €/pers.</span></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;">- 10% à partir de la 2° personne de la même organisation</span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;">- Prix spéciaux pour une journée dédiée à votre entreprise ( jusqu'à 10 participants )</span></p><p class="MsoNormal" style="text-align: left; margin-left: 18pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><span class="Apple-style-span" style="color: rgb(85, 85, 68); line-height: 18px; font-family:tahoma, 'Trebuchet MS', lucida, helvetica, sans-serif;font-size:18px;"></span></span></p><span class="Apple-style-span" style="font-family:verdana, serif;"><p class="MsoNormal" style="line-height: 18px; margin-top: 5px; margin-bottom: 1em; margin-left: 18pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;">Contactez-nous pour une offre personnalisée :</span></p><p class="MsoNormal" style="line-height: 18px; margin-top: 5px; margin-bottom: 1em; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;">- Isabelle Flament : 0476.696 929</span></p><p class="MsoNormal" style="line-height: 18px; margin-top: 5px; margin-bottom: 1em; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;">- Yves Voglaire : 0497.465.428</span></p></span><p></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><a href="http://www.originn.be/">www.originn.be</a></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoNormal" style="text-align: left; margin-left: 36pt; text-indent: -18pt; "><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p></span><p></p> <div style="mso-element:footnote-list"><span class="Apple-style-span" style="font-family:verdana;"><br /></span> <hr align="left" width="33%" size="1"> <div style="mso-element:footnote" id="ftn"> <p class="MsoFootnoteText"><a href="http://www.blogger.com/post-edit.g?blogID=1003143650568089743&postID=227685693039420302#_ftnref" name="_ftn1" title=""><span class="MsoFootnoteReference"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;"><span class="Apple-style-span" style="font-size:x-small;">[1]</span></span></span></span></a><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;"> </span></span><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;"> </span></span><span class="NotedebasdepageCar"><span lang="FR-BE"><span class="Apple-style-span" style="font-family:verdana;">voir http://originn-serviceblueprint.blogspot.com</span></span></span><span lang="EN-US" style="mso-ansi-language:EN-US"><o:p></o:p></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><a href="http://www.originn.be/">www.originn.be</a></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p><p class="MsoFootnoteText"><span class="Apple-style-span" style="font-family:verdana, serif;"><br /></span></p> <p class="MsoFootnoteText"><span lang="FR-BE"><o:p> </o:p></span></p> </div> </div> <!--EndFragment--><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/1003143650568089743-227685693039420302?l=originn-initiationaudesigndeservi.blogspot.com' alt='' /></div>Lettre au Père Noël des serviceshttp://www.blogger.com/profile/17571954334985928031noreply@blogger.com